FAQ

Preorder

Our preorder process requires buyers to put a non-refundable deposit (NRD) down for figures that they want to secure stock of ahead of release.  When an item arrives at our fulfillment center in the US, we will notify preordered buyers via email and trigger payment in full before we ship the item.  This also means we will ship items as they become available and not wait for an entire order to be in stock should your purchase include items with various release dates.

Preorder buyers can cancel / modify their purchases before the we receive stock via their preorder receipts or store profile.  

Our business model involves importing the stock ourselves from overseas, so an item release date as listed in the check out process is an estimate only.  Our arrival schedule can be subject to manufacturer release dates and we cannot be responsible for delays caused by the manufacturer.  Similarly, we also cannot be responsible for delays caused by unusual circumstances such as COVID-19.   

Incoming

Incoming stock refers to stock that we have received confirmation on the volume of, typically a few weeks before they are released.  Items that were once in the Preorder section will then be moved to the Incoming section.  Buyers can secure stock ahead of arrival by placing an order with full payment (thus allowing bundling), and will receive an email notification once the stock reaches our warehouse and is ready to be processed.  Note that depending on availability, if an item was sold out during the preorder period, it will not necessarily be available in the Incoming or In Stock sections after.

Returns / Exchanges

Please review our terms and conditions page for information on returns and exchanges.

Grading

We offer brand new sealed items for sale.  We typically ship items that exhibit the same if not better quality than what you would receive from other major US retailers.  We cannot necessarily guarantee collector grade packaging.  In particular, this includes the placement and condition of stickers on the item.

Occasionally, we receive stock that is damaged during transit so we offer such stock with damaged packaging as a cheaper grade.  Please note that this damaged grade is still unopened (and therefore, uninspected).

Fulfillment

Please review our terms and conditions page for information on returns and exchanges.

Payment

We accept both PayPal and major credit cards as supported by Shopify Pay.  Buyers can also choose to pay in installments as well.